info@iphonik.com      +94 11 7121600

ABOUT iPhonik

iPhonik started in 2010 to improve corporate communication and to bring sophisticated communication techniques at an affordable price.

We iPhonik, change the way people communicate. We take pride in our flexibility to work with clients in a way that they could best meet their required objectives and we are keen on helping organizations to reduce their operational cost & increase revenue by providing Innovative and collaborative communication solutions.

We have proven our capacity through critical, reliable, and innovative, user-friendly software development and engineering solutions. That is the main reason why most significant blue chips, financial organizations are on our client list. Further, we identify communication gaps in our customers' core systems and act as bridges to make it a seamless operation through various communication tools and customized developments to fulfill the exact need.

OUR KEY DRIVERS

Customer Experience

Being in the Contact Center industry for over a decade, our innovative first in class solutions paved us into a leading outsourcing company. With every new experience, we delve into our skilled workforce's most in-depth resources to cultivate an atmosphere of compassion and success for our clients.

Skilled Workforce

Our human resources; specialized training programs are continually implemented to ensure that staff outperforms industry standards. The hallmark is seamless teamwork, passion for service excellence, and dynamic culture where ideas are always encouraged. Our team is our prime asset. Our well-experienced Technical Experts / Project Managers are highly qualified with Msc, Mba, BSc, BCS, and various technical certifications. The team has the know-how to configure, troubleshoot, and support critical systems running on multiple platforms and environments. They work closely with our clients to implement the ideal solution that best fits the business requirements and brand standards. Our solutions are based on industry-leading technologies.

Process Maturity

Our maturity levels are evolutionary toward achieving a mature process. We work on each layer in the foundation for continuous process improvement.

WHAT MAKES US DIFFERENT

iPhonik Private Limited focuses on providing services based on customer needs. We implement innovative solutions working with multiple fronts while collaborating with user experiences and business requirements. We take pride in our flexibility to work with clients in a way that they could best meet their required objectives. We have proven our capacity through critical, reliable, and innovative, user-friendly solutions in every industrial vertical. iPhonik aims to create long-lasting relationships delivering unique and outstanding service to our clients.

At iPhonik, we seek to become a trusted partner to our customers, empowering them to leverage varied technologies to address their critical business issues. Our approach is always customer-centric, and our focus is invariably on performance excellence. We take our commitment to our customers very seriously. Our service delivery is based on proven systems and industry best practices and standards. Our customers trust our solutions because our focus does not stop at understanding their businesses. Still, it drills deeper into understanding even their customers' businesses, ever grasping their business challenges and delivering solutions that can accelerate their business goals.

Many of the solutions and services we offer are designed to reduce energy with a greener footprint.

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No 7, 1st Floor, Balahenamulla Lane,
Colombo 6, Sri Lanka.